Data Protection & Privacy

Privacy Policy – g999 Pakistan Online Gaming Platform

Your privacy is important to us. This policy explains exactly what personal information g999 collects when you use the platform, how it is used, who it may be shared with, and how you can manage your data at any time.

Last updated: June 2026

How g999 Protects Your Privacy

Six commitments that shape how we handle your personal data every day

Encrypted Data Storage

All personal data and payment information stored on g999 systems is protected using industry-standard encryption. Your account details and PKR transaction history are never stored in plain text.

No Data Selling

g999 does not sell your personal information to advertisers, data brokers or third-party marketing companies. Your details are used solely to operate your account and provide the service.

You Control Your Data

You can request a copy of the data g999 holds about you, ask for corrections, or request deletion of your account and associated data at any time by contacting our support team.

Secure Payment Processing

Transactions via JazzCash, Easypaisa, Raast, bank transfer and debit cards are processed through secure payment gateways. g999 does not store your full card or wallet credentials on its own servers.

Transparent Cookie Use

g999 uses cookies to keep your session active, remember your preferences and measure which parts of the platform are most useful. You can manage cookie preferences through your browser settings.

No Data from Minors

g999 is strictly for players aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. Any account found to belong to a minor is closed and data is deleted.

Summary: g999 collects only the information needed to run your account and process your transactions in PKR. We do not sell your data. You can request access to or deletion of your data at any time. The full details are set out below.

1Introduction

This Privacy Policy describes how g999 (referred to as "g999", "we", "us" or "our") collects, uses, stores and protects personal information when you visit g999.cx, register an account, make a deposit or use any part of the platform including sports betting, live casino, slots and bingo.

By creating a g999 account, you acknowledge that you have read this Privacy Policy and understand how your information is handled. This policy forms part of the overall agreement between you and g999 alongside the Terms and Conditions.

We take data protection seriously. g999 is built for players in Pakistan and we understand the importance of keeping your personal information private. We collect only what is necessary, use it only for legitimate purposes, and take practical steps to keep it secure at all times.

2Information We Collect

2.1 Information You Provide Directly

When you register on g999, you provide us with personal information that is necessary to create and manage your account. This includes:

  • Full name
  • Date of birth
  • Mobile phone number
  • Email address
  • Preferred payment method and associated account identifiers (e.g. JazzCash or Easypaisa mobile number)
  • Any identity verification documents submitted during account review

2.2 Information Collected Automatically

When you use g999, certain technical information is collected automatically through the platform and your device. This includes:

  • IP address and approximate geographic location
  • Device type, operating system and browser version
  • Pages and sections of the platform visited, and time spent on each
  • Session start and end times
  • Betting history, game activity and transaction records
  • App version if accessing via the g999 mobile application

2.3 Information from Third Parties

Where a payment is processed through JazzCash, Easypaisa, Raast or a linked bank account, the relevant payment provider may share transaction confirmation details with g999 solely for the purpose of crediting your account or verifying a withdrawal. We do not receive your full payment credentials from these providers.

Note: g999 only collects information that is genuinely needed to operate your account, process your transactions and keep the platform secure. We do not collect information speculatively.

3How We Use Your Data

The information g999 holds about you is used for the following purposes:

Purpose Data Used Why It Is Necessary
Account creation and management Name, DOB, phone, email To register you and keep your account secure
Processing deposits and withdrawals Payment method details, transaction data To send and receive funds in PKR correctly
Age verification Date of birth, ID documents if requested To confirm you are 18 or older before allowing play
Customer support Account details, communication history To assist you with queries or issues
Fraud prevention and security IP address, device data, betting patterns To detect and prevent unauthorised activity
Platform improvement Anonymised usage and session data To understand which features are useful and fix problems
Promotions and bonus eligibility Deposit history, activity data To determine whether you qualify for active offers
Responsible gaming monitoring Session time, deposit frequency, betting volume To identify patterns that may suggest problem gaming

g999 does not use your personal data for automated decision-making that produces significant legal effects on you without human review. Responsible gaming flags, for example, are reviewed by our support team before any account restriction is applied.

4Payment Data

All deposits and withdrawals on g999 are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit cards and other supported mobile wallets. Each of these payment channels has its own privacy policy governing how they handle your financial data on their side.

4.1 What g999 Stores

g999 stores only the minimum payment information required to process transactions and match payments to your account. This typically means recording the payment method type, a masked or partial account identifier (such as the last four digits of a card or a partial mobile number), transaction amount in PKR, date and status. Full card numbers, CVV codes and complete mobile wallet credentials are never stored on g999 servers.

4.2 Transaction History

A record of your deposit and withdrawal history is maintained in your account for as long as the account is active and for a minimum period afterwards as required for financial record-keeping purposes. You can view your full transaction history at any time in the account dashboard.

4.3 Payment Security

Payment processing is handled through encrypted connections. Sensitive payment data in transit between your device and the payment provider is protected by TLS encryption. g999 does not process card payments directly on its own pages — card transactions are routed through a certified third-party payment gateway.

5Sharing Your Information

g999 does not sell, rent or trade your personal information to third parties for marketing purposes. Your data may be shared only in the following limited circumstances:

5.1 Payment Processors

When you make a deposit or request a withdrawal, the relevant payment details are shared with the payment provider — JazzCash, Easypaisa, Raast, your bank or card network — to the extent necessary to complete the transaction. These providers act as independent data controllers under their own privacy policies.

5.2 Game and Platform Technology Providers

Live casino games, slots and other game content on g999 are delivered by licensed third-party game studios. When you play a game, certain session data such as your account identifier, stake amounts and game outcomes may be shared with the game provider to operate the game and settle results. These providers are contractually bound to use this data only for the purpose of delivering the game service.

5.3 Fraud Prevention and Security Services

g999 uses specialist security and fraud prevention tools that may process IP addresses, device fingerprints and behavioural data to identify suspicious activity. These tools operate on a data processing basis, meaning they process data on our behalf under our instructions and are not permitted to use it for their own purposes.

5.4 Legal and Regulatory Requirements

g999 may disclose personal information if required to do so by a valid legal obligation, court order or lawful request from a relevant authority. We will only disclose the minimum information required to comply with any such obligation and will inform you where we are legally permitted to do so.

Our commitment: No marketing companies, data brokers or advertisers ever receive your personal data. Sharing happens only where it is necessary to run the service you signed up for.

6Cookies & Tracking Technologies

g999 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Cookies are small text files stored on your device when you visit the site. They do not contain your password or payment details.

6.1 Types of Cookies Used

  • Essential cookies: Required for the platform to function. These keep you logged in during a session and remember your language and regional preferences. The platform cannot operate correctly without these.
  • Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where sessions tend to end, and how different features are used. This data is anonymised before analysis.
  • Performance cookies: Help us identify technical errors, slow-loading pages and connectivity issues so that they can be fixed promptly.
  • Preference cookies: Remember your settings such as preferred deposit method and notification preferences so you do not have to re-enter them each session.

6.2 Managing Cookies

You can control or delete cookies through your browser settings at any time. Disabling essential cookies will affect the functionality of the platform — for example, you may be logged out between pages. Analytics and preference cookies can be disabled without affecting core functionality. Instructions for managing cookies vary by browser and are available in your browser's help section.

7Data Retention

g999 retains your personal data for as long as your account remains active and for a reasonable period after account closure to fulfil any outstanding obligations, resolve disputes and maintain records as required.

Specifically:

  • Account registration data is retained for the life of the account and for a minimum of two years after closure.
  • Financial transaction records in PKR are retained for a minimum of five years to support financial record-keeping obligations.
  • Customer support communication records are typically retained for two years.
  • Session and activity logs used for fraud prevention purposes are retained for up to twelve months.
  • Identity verification documents, if submitted, are retained for the period required for identity management purposes and then securely deleted.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to your identity.

8Your Rights

As a g999 player, you have the following rights regarding the personal data we hold about you:

  • Access: You can request a copy of the personal data g999 holds about you at any time.
  • Correction: If any of your personal information is inaccurate or out of date, you can ask us to correct it. You can update basic account details yourself through the account settings page.
  • Deletion: You can request that your account and associated personal data be deleted. Note that some data — particularly financial transaction records — may need to be retained for a minimum period regardless of a deletion request.
  • Restriction: You can ask us to restrict the processing of your data in certain circumstances, for example while a correction request is being reviewed.
  • Objection: You can object to your data being used for certain purposes such as platform analytics, though this may limit some personalisation features.
  • Portability: You can request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact the g999 support team. Requests are typically processed within 14 days. In some cases we may need to verify your identity before processing a data rights request to ensure we are not disclosing information to the wrong person.

9Security Measures

g999 takes the security of your personal data seriously and maintains technical and organisational measures proportionate to the type of data held and the risks involved. These include:

  • TLS encryption for all data transmitted between your device and g999 servers
  • Encrypted storage for sensitive account and transaction data at rest
  • Access controls limiting which staff members can view personal account information
  • Regular security reviews of platform infrastructure
  • Session timeout policies to reduce the risk of account access on shared devices
  • Fraud detection systems that monitor for unusual login patterns, device changes and irregular transaction activity

Despite these measures, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong password, not sharing your login credentials and logging out when using a shared or public device. If you suspect unauthorised access to your account, contact g999 support immediately.

Important: g999 will never ask for your password via email, chat or phone. If you receive any communication asking for your password, treat it as suspicious and contact support.

10Children's Privacy

g999 is strictly an adults-only platform. Registration is open only to individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If g999 becomes aware that an account has been registered by or for a person under 18, that account will be closed immediately, any balance returned to the payment method used, and all associated personal data deleted. If you are a parent or guardian and believe your child has registered an account on g999, please contact support immediately so the account can be reviewed and closed.

g999 supports responsible gaming tools including self-exclusion and deposit limits, which are available to all adult users through the Responsible Gaming page.

11Updates to This Policy

g999 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in technology or changes in applicable data protection standards. When material changes are made, registered players will be notified via their registered email address or through an in-platform notice at next login.

The updated policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically. Continuing to use g999 after a policy update has been notified constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right or wish to report a privacy concern, the g999 support team is available 24 hours a day, 7 days a week.

Email: [email protected]
Hours: 24 / 7, including weekends and public holidays

When contacting us about a data request, please include your registered account name and phone number so we can verify your identity and process the request efficiently. We aim to respond to all privacy-related queries within 14 business days.

For questions about responsible gaming, deposit limits or self-exclusion options, please visit the Responsible Gaming page.

Play on g999 With Confidence

Your data is protected, your transactions in PKR are secure, and your privacy is respected. Register today and enjoy cricket betting, live casino, slots and bingo all in one place.

18+ only. Please play responsibly. See Responsible Gaming for support tools.